![]() Provides link to User Guides, Support and software updates.Provides a list of softphones and multimedia applications enabled and running on active PC.Settings include Pause/Play or Mute/Unmute. Manage PC multimedia when a call comes in.Customize settings such as ring tones, range, and mute tones. ![]() Also included is an Update Manager for automatic software and firmware update notification.Plantronics Control Panel offers the following features: The runtime engine must be present to provide Remote Call Control with supported softphones. This is a process that runs on the PC to support Remote Call Control. Plantronics Unified Runtime Engine for softphone integration. What is included with Plantronics Software? It’s NOT Apple Mac or UNIX operating systems compatible. Windows XP – 32bit only, Vista and Windows 7 – 32bit and 64bit. What operating systems are the Plantronics software compatible with? For example, Siemens optiClient and OpenScape have built-in Remote Call Control with Savi Office and Voyager PRO UC.Īlso see Plantronics softphone compatibility The Plantronics Software Kit can be used to integrate Remote Call Control for just about any softphone on the market. It depends on the particular software you’re using:įor Microsoft Office Communicator, Lync 2010 (OC) users, Plantronics has many pre “Optimized for Microsoft Office Communicator” headsets to allow OC users to plug in a Plantronics audio device and provide Remote Call Control with OC.įor IBM Lotus Sametime users Plantronics has a plug-in component for Remote Call Control with the Sametime softphone. Yes, you will need to install Plantronics Software to get Remote Call Control when using a supported softphone. Do I need to use Plantronics Software to get Remote Call Control for softphones? In addition, if the user is using a wireless solution they can still answer and end the softphone call while away from their PC with a touch of a button on their headset. ![]() Without Remote Call Control users are forced to use the softphone interface to answer and end the call which can be complicated and varies across UC softphone applications. The user ends the softphone call by pressing the same button. Remote Call Control is the ability for the end user to hear their softphone ring in their Plantronics Headset and answer the softphone call by pressing the call control button on the device. Automatically manage your PC multimedia so you never miss a call.Customize your headset and USB adapter settings to your personal preferences.Control Panel (optional for the advanced User or IT professional).Configure your headset to answer an incoming call simply by putting the headset on Enhanced call status reporting is available for Microsoft Office Communicator, Lync 2010 and Skype.Quickly access links to product support and software/firmware upgrade information.Support for industry standard soft-phones and UC voice clients. ![]() Unify OpenScape Desktop Client Personal Edition v7 R1.47.23 and higher Unify Circuit Web Client for Chrome/Firefox v and higher Unify Circuit Desktop Client v and higher Shoretel Communicator v14.2 (Additional configuration required for the Shoretel TAPI Driver. SAP Contact Center (formerly known as BCM) v7 Mitel MiCollab Web Client for Chrome/Firefox v8.1 and higher Mitel MiCollab Desktop Client v8.1 and highe Mitel MiCloud Telepo for Desktop v4.5 and higher (Later versions of Skype consumer are not supported by Plantronics Hub for Skype remote headset call control.) Microsoft Office Communicator R2 3.5 (.268) Genesys Workspace Web Edition v8.5.401.05 configuration tips Genesys Workspace Desktop Edition v8.5.126.07 configuration tips Note: Will be referring to Windows programs unless otherwise noted.Īlcatel-Lucent Enterprise Open touch connectionĪlcatel-Lucent Enterprise Rainbow desktop clinetsĪlcatel-Lucent Enterprise IP Desktop SoftphoneĪlcatel-Lucent Enterprise My Instant communicatorĪlcatel-Lucent Enterprise Opentouch conversationĪvaya Communicator for Microsoft Lync v6.4.0.9Īvaya EquinoX v3.5.5.113.24 (macOS v3.5.5.112.18)Īvaya one-X Communicator R6.2 SP13 (6.2.13.2)īroadSoft UC One Communicator v22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility)Ĭisco UC Integration for Microsoft Lync (CUCI-Lync) v11.6.5Ĭisco UC Integration for Microsoft Office Communicator (CUCIMOC) V8.0 (3)Ĭisco Unified Personal Communicator (CUPC) V8.6.4ĭialpad Native Apps v0.25.1 and above and Chrome Apps v14.7.4 and aboveĮsna iLink for Cisco Jabber v10. With some of these, you will need a program called Plantronics Hub to make it work that way, but once you get that you will be all set! This means that you can turn on the headset and have it answer your phone. Here is the list of computer-based softphones that the Plantronics W740 can work with.
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